Free Shipping On Orders Over $99 USE CODE "FREE19"
ALL SALES ARE FINAL.
HATS ARE FINAL SALE ONLY. 
SHIPPING IS NON-REFUNDABLE.
CUSTOM SEAT ORDERS ARE FINAL SALE.
We do not offer price adjustments. 
Codes and Discounts MUST BE applied at check out only.
ONE CODE per purchase.
We do offer store credit.

 

How long will my order take? 

LOG INTO YOUR ACCOUNT ANYTIME TO CHECK THE STATUS OF YOUR ORDER. 

SHIPPING SAME DAY, NEXT DAY SHIPPING. 

(Excluding custom orders)

We begin processing your order immediately upon receipt.
For this reason, we are unable to 
-add to your order
-change your order
-cancel your order
-change your address
 
Once it has been submitted it is final and processed immediately in our fulfillment warehouse.
Please check your information and merchandise carefully before submitting your order. We do not edit or change the information provided by you including your name, phone number, email address, shipping address, billing address, quantities ordered, items ordered or sizes ordered.
Incorrectly purchased items must be returned to repurchase.
It is the responsibility of the buyer to ensure they have entered a SAFE and SECURED address for the carrier to deliver to. 

I paid for shipping, where is my order? 

*Our local USPS is experiencing delays and extremely short handed. Despite daily collection, scans may take longer to appear/update to your tracking provided number*

We use The United States Postal Service for all shipping needs. All mail is rated per weight via USPS which determines the service AND cost in which it is sent.

You will receive an email with shipping confirmation and tracking when your order has shipped.

Shipping times exclude our processing time. 

We do not guarantee delivery by/on a specific date.

First Class Mail applies to any order under 1 pound. Orders rated to First Class Mail with an average 3-day delivery time (after processing).

Priority Mail applies to any order 1 pound and up. Orders rated to Priority Mail average 1–2-day delivery time (after processing).  

 

Can I track my package? 

Of course, you can. After processing, you will receive an email with shipping confirmation and tracking. Fulfillment status and tracking can also be found by logging into your account. Allow up to 48 hours for your tracking to update. We do not guarantee delivery by/on a specific dateThe USPS is in possession and responsible for the delivery of your package once the tracking has updated. 

It is the responsibility of the buyer to ensure they have entered a SAFE and SECURED address for the carrier to deliver to. 

 

My tracking won't update or is taking forever to update, why? 

If you are having issue in regard to your tracking reach out to your local USPS to facilitate their own tracking system and GPS. We are not privy to more info than you are capable of viewing. USPS is in possession of your package and liable for delivery. Your package does carry insurance. 

 

Recycled Tracking Number?

USPS recycles tracking numbersPlease contact your local USPS for their internal scans that may not display via www.USPS.com

 

My tracking never scanned?

USPS packages are fulfilled and tossed into multiple hampers for USPS collections daily. Due to high volume, some collections are missed by the USPS. If your tracking never updates, after two weeks please reach out to us. 

 

Lost, stolen, damaged mail?

Follow up with your local USPS, you are responsible for filing claims with the USPS. We are not held responsible for lost or stolen packages that have delivery confirmation. We cannot speak for the postal service. Contact your local post office in regard to delivery. 

It is the responsibility of the buyer to ensure they have entered a SAFE and SECURED address for the carrier to deliver to. 

  • Born Scum is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • Born Scum cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
  • Born Scum is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

 

Returned to sender?

When your order has arrived to us insufficient address, no forwarding address left, unclaimed etc. Issued with the delivery address provided to us by you must be addressed with postal carrier. As soon as your returned items have arrived, we will promptly email you store credit. Shipping is nonrefundable. 

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