FAQ

How long will my order take? 

LOG INTO YOUR ACCOUNT ANYTIME TO CHECK THE STATUS OF YOUR ORDER. 

Why does my card issuer account show double charges? Why have I been charged by I do not see my order or an order confirmation?

When you place an order your card issuer may display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank. If your purchase did not complete or had an error, your card issuer may also hold a pre-authorization that will be dropped since your purchase did not complete. You must contact your card issuer for details.

Do you accept money orders?

We do not conduct business via mail order. We do not accept money orders/cash. Money orders/cash received will be refused and returned to sender. We accept orders placed through our website only, www.bornscum.com and fulfill received orders immediately. We urge you to reach out to the issuer of your money order for a refund.

How do your custom seat orders work?

You must place your order through our website. Your deposit confirms your year, make, model & sub-model to ensure proper fitment. After your deposit has been placed you will be emailed your final invoice to reiterate and confirm the information you have provided to us. Your $25 deposit is deducted from your final invoice. Your final invoice must be paid in full to begin your custom seat build. At that time your seat is then submitted to be made.  

Seat processing is a minimum of 8-12 business weeks.

You will not receive any follow up details after your order has been submitted to Saddlemen to be made. Only when your custom seat is complete and has arrived to us, you will receive an update with your shipping confirmation and tracking. 

I paid for shipping, where is my order? 

*Our local USPS is experiencing delays and extremely short handed. Despite daily collection, scans may take longer to appear/update to your tracking provided number*

We use The United States Postal Service for all shipping needs. All mail is rated per weight via USPS which determines the service AND cost in which it is sent.

You will receive an email with shipping confirmation and tracking when your order has shipped.

Shipping times exclude our processing time. 

We do not guarantee delivery by/on a specific date.

First Class Mail applies to any order under 1 pound. Orders rated to First Class Mail with an average 3-day delivery time (after processing).

Priority Mail applies to any order 1 pound and up. Orders rated to Priority Mail average 1–2-day delivery time (after processing).  

Can I track my package? 

Of course, you can. After processing, you will receive an email with shipping confirmation and tracking. Fulfillment status and tracking can also be found by logging into your account. Allow up to 48 hours for your tracking to update. 

We do not guarantee delivery by/on a specific date. The USPS is in possession and responsible for the delivery of your package once the tracking has updated. 

It is the responsibility of the buyer to ensure they have entered a SAFE and SECURED address for the carrier to deliver to. 

My tracking won't update or is taking forever to update, why? 

If you are having issue in regard to your tracking reach out to your local USPS to facilitate their own tracking system and GPS. We are not privy to more info than you are capable of viewing. USPS is in possession of your package and liable for delivery. 

Recycled Tracking Number?

USPS recycles tracking numbers. Please contact your local USPS for their internal scans that may not display via www.USPS.com

My tracking never scanned?

USPS packages are fulfilled and tossed into multiple hampers for USPS collections daily. Due to high volume, some collections are missed by the USPS. If your tracking never updates, after two weeks please reach out to us. 

Lost, stolen, damaged mail?

Follow up with your local USPS, you are responsible for filing claims with the USPS. We are not held responsible for lost or stolen packages that have delivery confirmation. We cannot speak for the postal service. Contact your local post office in regard to delivery. 

It is the responsibility of the buyer to ensure they have entered a SAFE and SECURED address for the carrier to deliver to. 

• Born Scum is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
• Born Scum cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
• Born Scum is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Returned to sender?

When your order has arrived to us insufficient address, no forwarding address left, unclaimed etc. Issued with the delivery address provided to us by you must be addressed with postal carrier. As soon as your returned items have arrived, we will promptly email you store credit. Shipping is nonrefundable. 

International Shipping?

We absolutely ship worldwide.

It is the buyer's responsibility for any customs/import fees etc required by your country for imported goods. We also fulfill international orders using the USPS. Once your package has left the United States your local mail carrier has possession of your package. Contact your local post for further questions regarding delivery.