FAQ
📅 Customer Service Hours
Monday – Friday | 9:00 AM – 2:30 PM PST
For assistance, use the “Need Help?” tab at www.bornscum.com.
For assistance, use the “Need Help?” tab at www.bornscum.com.
🛒 Order Processing & Status
All orders are processed immediately upon submission and cannot be changed, canceled, or modified once placed.
Tracking information is automatically emailed when your order ships.
You may log in to your Born Scum account at any time to view order status.
Tracking information is automatically emailed when your order ships.
You may log in to your Born Scum account at any time to view order status.
🏍️ Custom Seat Orders
All seat orders are custom-built to specification and final sale.
Lead times vary by season and are estimated, not guaranteed.
Updates are not provided during production. Tracking is sent once your seat ships. Estimated lead times are provided in both your deposit and final invoice.
Lead times vary by season and are estimated, not guaranteed.
Updates are not provided during production. Tracking is sent once your seat ships. Estimated lead times are provided in both your deposit and final invoice.
🔁 Exchange Policy
Born Scum offers exchanges only (store credit issued upon approval).
Refunds are not provided.
Refunds are not provided.
To qualify:
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Item must be unworn, unwashed, and free of stains, odors, or hair.
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Returns must be initiated within 30 days of delivery and include the packing slip or order number.
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Motorcycle parts are final sale.
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Shipping fees are non-refundable and customers are responsible for return shipping.
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Free promotional items are not returnable.
Return Address:
Born Scum Clothing Co.
10 N Liberty St, Suite 130
Boise, ID 83704
Born Scum Clothing Co.
10 N Liberty St, Suite 130
Boise, ID 83704
💳 Duplicate or Pending Charges
Banks may display a temporary pre-authorization hold alongside the final charge.
This is not a duplicate payment and will clear automatically.
This is not a duplicate payment and will clear automatically.
📦 Shipping & Delivery
If tracking has not updated, the package remains in transit.
For shipping inquiries or delivery delays, please contact USPS directly:
For shipping inquiries or delivery delays, please contact USPS directly:
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Visit your local post office
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Call 1-800-275-8777
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File online: USPS Missing Mail Claim
🚫 Lost, Stolen, or Returned Packages
Born Scum is not responsible for lost, stolen, or delayed packages once in carrier possession.
If an order is returned to sender due to an invalid or undeliverable address, store credit will be issued to reorder. Shipping costs are non-refundable.
If an order is returned to sender due to an invalid or undeliverable address, store credit will be issued to reorder. Shipping costs are non-refundable.
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📍 In Person: Visit your local post office
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☎️ By Phone: 1-800-275-8777
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🌐 Online: Submit a Missing Mail Search
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🧾 File an Insurance Claim: File a USPS Claim
🌍 International Orders
Born Scum ships worldwide.
Customs duties, import taxes, and brokerage fees are the buyer’s responsibility.
Once a shipment leaves the U.S., delivery is managed by the destination country’s postal service.
Customs duties, import taxes, and brokerage fees are the buyer’s responsibility.
Once a shipment leaves the U.S., delivery is managed by the destination country’s postal service.
⚠️ Disclaimers
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All sales are final.
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Motorcycle seats and hats are final sale.
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No price adjustments on past orders.
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One discount code per order.
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Discount codes must be entered at checkout; they cannot be applied retroactively.