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ALL SALES ARE FINAL. We do offer store credit.
Returns must be received within 30 days of delivery of unwashed, unworn, free of hair human and/or animal, stains, and scent free items in original condition. Include your packing slip and/or your name/order number. Address exchanges to the address below.
Born Scum Clothing Co.
19456 Colombo Street
You will promptly receive an email containing your store credit as soon as your return has been accepted and inspected.
Shipping is non refundable.
Born Scum does NOT provide prepaid shipping labels for returns.
How long will my order take?
Our processing time is 1- 4 business week(s). Yes, weeks not days. We're a small business and take pride in the merch we produce.
Processing time is SUBJECT TO CHANGE WITHOUT NOTICE.
WE ARE EXPERIENCING DELAYS DUE TO COVID-19.
No order goes unfulfilled.
Every tee, every hat, every sticker etc is PROUDLY produced in house. We have never missed an order no matter our turn around time. Every order is absolutely fulfilled to the best of our ability as quickly as we can.
I paid for shipping, where is my order?
We use The United States Postal Service for all shipping needs. All mail is rated per weight via USPS which determines the service AND cost in which it is sent.
You will receive an email with shipping confirmation and tracking when your order has shipped.
Shipping times exclude our processing time.
We do not guarantee delivery by/on a specific date.
First Class Mail applies to any order under 1 pound. Orders rated to First Class Mail with an average 3 day delivery time (after processing).
Priority Mail applies to any order 1 pound and up. Orders rated to Priority Mail average 1-2 day delivery time (after processing).
Can I track my package?
Of course you can. After processing, you will receive an email with shipping confirmation and tracking. Fulfillment status and tracking can also be found by logging into your account. Allow 12-24 hours for your tracking to update. We do not guarantee delivery by/on a specific date. The USPS is in possession and responsible for the delivery of your package once the tracking has updated.
Lost or stolen mail?
Follow up with your local USPS, you are responsible for filing claims with the USPS. We are not held responsible for lost or stolen packages that have delivery confirmation. We can not speak for the postal service. Contact your local post office in regard to delivery.
Returned to sender?
When your order has arrived to us insufficient address, no forwarding address left, unclaimed etc. We will promptly email you with a reshipment fee.
We absolutely ship worldwide. It is the buyers responsibility for any customs/import fees etc required by your country for imported goods. We also fulfill international orders using the USPS. Once your package has left the United States your local mail carrier has possession of your package. Contact your local post for further questions regarding delivery.
We understand your concern and hear way too often about our customers ordering from sketchy places online. If you have further questions hit us up. Rude emails, calls and text will be handled in the manner received. Don't like it? Don't buy here. All communication will be responded to in the order received.
Customer Service Hours are Monday-Friday 10am-5pm PST
Questions? email firstname.lastname@example.org
By Phone via Text or Call: 1-805-628-4964
Complaints? Fuck you.
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