FAQ

BORN SCUM — OFFICIAL FAQ

📌 How Support Works

This FAQ is the official source for answers regarding orders, shipping, exchanges, seats, and policies.

📅 Customer Service Hours

Monday–Friday | 9:00 AM – 2:30 PM PST

Support is handled only through the “Need Help?” tab at
👉 www.bornscum.com

Born Scum X Saddlemen Custom Seats Phone number ☎️ 208-297-3229

🛒 Order Processing & Changes

All orders are processed immediately upon submission
Orders cannot be changed, canceled, combined, or modified after checkout
Please confirm your address, items, and sizes before placing your order
Tracking is emailed automatically once your order ships
Order status can be viewed by logging into your Born Scum account

Because of our fulfillment workflow, post-checkout changes are not possible.

🏍️ Custom Motorcycle Seat Orders

Please review carefully before ordering.

All motorcycle seats are custom-built to order
Final sale — no refunds, exchanges, or changes
Lead times are estimates only and are not guaranteed
Lead times vary by season, workload, and materials
Production updates are not provided
Tracking is sent once the seat ships
Estimated lead times are listed in both your deposit invoice and final invoice

📦 Delivery Requirement

Signature is required upon delivery for all seat orders
Customers are responsible for ensuring someone is available to sign
Missed delivery attempts must be coordinated directly with the carrier

Questions regarding build status, production timing, or early shipment are already addressed here.

📦 Address Changes

Orders are processed immediately once placed
Shipping addresses cannot be changed after checkout
Once an order reaches our warehouse, it is already in fulfillment

If an incorrect address was entered, USPS Package Intercept may be an option:

👉 https://www.usps.com/manage/package-intercept.htm

Born Scum is unable to update addresses or reroute shipments.

🔁 Exchanges (No Refunds)

Born Scum does not offer refunds.

Approved exchanges are issued as store credit only
Items must be:
- Unworn and unwashed
- Free of stains, odors, pet hair, or damage
Returns must be initiated within 30 days of delivery
Packing slip or order number is required
Motorcycle seats, parts, hats, and free promotional items are final sale
Shipping fees are non-refundable
Customers are responsible for return shipping

Return Address:
Born Scum Clothing Co.
10 N Liberty St, Suite 130
Boise, ID 83704

Returns that do not meet these requirements cannot be accepted.

💳 Pending or Duplicate Charges

Some banks temporarily show a pre-authorization hold in addition to the final charge.

This is not a duplicate payment
Pending charges clear automatically
Born Scum cannot expedite this process

📦 Shipping & Tracking

If tracking has not updated, the package remains in transit
Once shipped, delivery timing is controlled by the carrier

For delivery issues, please contact USPS directly:
📍 Local Post Office ☎️ 1-800-275-8777

🌐 USPS Missing Mail Search:
👉 https://www.usps.com/help/missing-mail.htm

🧾 USPS Insurance Claim:
👉 https://www.usps.com/help/claims.htm

🚫 Lost, Stolen, or Returned Packages

Born Scum is not responsible for packages once in carrier possession
Packages returned due to an invalid or undeliverable address will be issued store credit
Shipping costs are non-refundable

🌍 International Orders

Born Scum ships worldwide
Customers are responsible for customs duties, import taxes, and brokerage fees
Once a shipment leaves the U.S., delivery is handled by the destination country’s postal service

⚠️ Final Notes

All sales are final unless otherwise stated
Motorcycle seats and hats are final sale
Lead times are estimates, not guarantees
One discount code per order
Discount codes must be entered at checkout
No retroactive discounts or price adjustments

Placing an order confirms agreement with all policies listed above.

Currency

Sign up and save