FAQ








BORN SCUM — OFFICIAL FAQ


Please read before contacting support


📌 How Support Works



This FAQ is the official source for answers regarding orders, shipping, exchanges, seats, and policies.


If your question is answered here, we consider it resolved.
Our support team does not restate or clarify information already covered in this FAQ.


Questions already addressed below may not receive a response.




📅 Customer Service Hours



Monday–Friday | 9:00 AM – 2:30 PM PST


Support is handled only through the “Need Help?” tab at
👉 www.bornscum.com




🛒 Order Processing & Changes



    

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    All orders are processed immediately upon submission
    

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    Orders cannot be changed, canceled, combined, or modified after checkout
    

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    Please confirm your address, items, and sizes before placing your order
    

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    Tracking is emailed automatically once your order ships
    

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    Order status can be viewed by logging into your Born Scum account
    

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Because of our fulfillment workflow, post-checkout changes are not possible.




🏍️ Custom Motorcycle Seat Orders



Please review carefully before ordering.


    

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    All motorcycle seats are custom-built to order
    

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    Final sale — no refunds, exchanges, or changes
    

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    Lead times are estimates only and are not guaranteed
    

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    Lead times vary by season, workload, and materials
    

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    Production updates are not provided
    

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    Tracking is sent once the seat ships
    

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    Estimated lead times are listed in both your deposit invoice and final invoice
    

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📦 Delivery Requirement



    

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    Signature is required upon delivery for all seat orders
    

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    Customers are responsible for ensuring someone is available to sign
    

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    Missed delivery attempts must be coordinated directly with the carrier
    

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Questions regarding build status, production timing, or early shipment are already addressed here.




📦 Address Changes



    

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    Orders are processed immediately once placed
    

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    Shipping addresses cannot be changed after checkout
    

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    Once an order reaches our warehouse, it is already in fulfillment
    

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If an incorrect address was entered, USPS Package Intercept may be an option:


👉 https://www.usps.com/manage/package-intercept.htm


Born Scum is unable to update addresses or reroute shipments.




🔁 Exchanges (No Refunds)



Born Scum does not offer refunds.


    

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    Approved exchanges are issued as store credit only
    

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    Items must be:
    

      

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      Unworn and unwashed
      

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      Free of stains, odors, pet hair, or damage
      

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    Returns must be initiated within 30 days of delivery
    

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    Packing slip or order number is required
    

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    Motorcycle seats, parts, hats, and free promotional items are final sale
    

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    Shipping fees are non-refundable
    

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    Customers are responsible for return shipping
    

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Return Address:
Born Scum Clothing Co.
10 N Liberty St, Suite 130
Boise, ID 83704


Returns that do not meet these requirements cannot be accepted.




💳 Pending or Duplicate Charges



Some banks temporarily show a pre-authorization hold in addition to the final charge.


    

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    This is not a duplicate payment
    

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    Pending charges clear automatically
    

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    Born Scum cannot expedite this process
    

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📦 Shipping & Tracking



    

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    If tracking has not updated, the package remains in transit
    

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    Once shipped, delivery timing is controlled by the carrier
    

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For delivery issues, please contact USPS directly:
📍 Local Post Office ☎️ 1-800-275-8777


🌐 USPS Missing Mail Search:
👉 https://www.usps.com/help/missing-mail.htm


🧾 USPS Insurance Claim:
👉 https://www.usps.com/help/claims.htm




🚫 Lost, Stolen, or Returned Packages



    

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    Born Scum is not responsible for packages once in carrier possession
    

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    Packages returned due to an invalid or undeliverable address will be issued store credit
    

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    Shipping costs are non-refundable
    

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🌍 International Orders



    

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    Born Scum ships worldwide
    

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    Customers are responsible for customs duties, import taxes, and brokerage fees
    

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    Once a shipment leaves the U.S., delivery is handled by the destination country’s postal service
    

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⚠️ Final Notes



    

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    All sales are final unless otherwise stated
    

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    Motorcycle seats and hats are final sale
    

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    Lead times are estimates, not guarantees
    

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    One discount code per order
    

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    Discount codes must be entered at checkout
    

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    No retroactive discounts or price adjustments
    

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Placing an order confirms agreement with all policies listed above.