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Return & Exchange Policy:
All sales are final.
We do not accept returns. We do offer exchanges. Exchanges must be received within 30 days of delivery of unwashed, unworn items in original condition. HATS ARE FINAL SALE ONLY. Address exchanges to the address below.
Born Scum Clothing Co.
19456 Colombo Street
How long will my order take?
Our processing time is 1- 4 business week(s). Yes, weeks not days. We may be small but we have never missed an order no matter our turn around time. Every order is absolutely fulfilled to the best of our ability as quickly as we can.
I paid for shipping, where is my order?
We use The United States Postal Service for all shipping needs. All mail is rated per weight via USPS which determines the service in which it is sent. Shipping times excludes our processing time.
First Class Mail applies to any order under 1 pound. Orders rated to First Class Mail with an average 3 day delivery time (after processing).
Priority Mail applies to any order 1 pound and up. Orders rated to Priority Mail average 1-2 day delivery time (after processing).
Can I track my package?
Of course you can. After processing, you will receive an email with shipping confirmation and tracking. Fulfillment status and tracking can also be found by logging into your account. Allow 12-24 hours for your tracking to update. We do not guarantee delivery by/on a specific date. The USPS is in possession and responsible for the delivery of your package once the tracking has updated.
Lost or stolen mail?
Follow up with your local USPS, you are responsible for filing claims with the USPS. We are not held responsible for lost or stolen packages that have delivery confirmation.
Returned to sender?
When your order has arrived to us insufficient address, no forwarding address left, unclaimed etc. We will promptly email you with a reshipment fee.
We are currently ship worldwide. It is the buyers responsibility for any customs/import fees etc required by your country for imported goods. We also fulfill international orders using the USPS. Once your package has left the United States your local mail carrier has possession of your package. Contact your local post for further questions regarding delivery.
Models, Sponsorships, Promoters, Endorsements, Distributors, Wholesale?
We are currently not looking at this time.
We understand your concern and hear way too often about our customers ordering from sketchy places online. If you have further questions hit us up. Rude emails, calls and text will be handled in the manner received. Don't like it? Don't buy here. All communication will be responded to in the order received.
Customer Service Hours are Monday-Friday 10am-5pm PST
By Email: email@example.com
By Phone via Text or Call: 702-907-7286