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How long will my order take?
SHIPPING SAME DAY, NEXT DAY ON 99.99% OF ALL INCOMING ORDERS. ORDERS ARE FULFILLED AS RECEIVED ONLY.
CUSTOM ORDERS ARE NOT INCLUDED.
How do your custom seat orders work?
Every single seat is custom, therefore it is made as ordered. ALL SEAT SALES ARE FINAL. You must place your order through our website. Your deposit confirms your year, make, model & sub-model to ensure proper fitment. After your deposit has been placed you will be emailed your final invoice to confirm the information you have provided to us. Your $25 deposit is deducted from your final invoice. Your final invoice must be paid in full to begin your custom seat build. At that time your seat is then submitted to be made. Seat processing is a minimum of 12 business weeks. Only when your custom seat is complete and has arrived to us, you will receive an update with your shipping confirmation and tracking.
I paid for shipping, where is my order?
We use The United States Postal Service for all shipping needs. All mail is rated per weight via USPS which determines the service AND cost in which it is sent.
You will receive an email with shipping confirmation and tracking when your order has shipped.
Shipping times exclude our processing time.
We do not guarantee delivery by/on a specific date.
First Class Mail applies to any order under 1 pound. Orders rated to First Class Mail with an average 3 day delivery time (after processing).
Priority Mail applies to any order 1 pound and up. Orders rated to Priority Mail average 1-2 day delivery time (after processing).
Can I track my package?
Of course you can. After processing, you will receive an email with shipping confirmation and tracking. Fulfillment status and tracking can also be found by logging into your account. Allow 12-24 hours for your tracking to update. We do not guarantee delivery by/on a specific date. The USPS is in possession and responsible for the delivery of your package once the tracking has updated.
Lost or stolen mail?
Follow up with your local USPS, you are responsible for filing claims with the USPS. We are not held responsible for lost or stolen packages that have delivery confirmation. We can not speak for the postal service. Contact your local post office in regard to delivery.
Returned to sender?
When your order has arrived to us insufficient address, no forwarding address left, unclaimed etc. We will promptly email you store credit. Shipping is non refundable.
We absolutely ship worldwide. It is the buyers responsibility for any customs/import fees etc required by your country for imported goods. We also fulfill international orders using the USPS. Once your package has left the United States your local mail carrier has possession of your package. Contact your local post for further questions regarding delivery.
Returns must be received within 30 days of delivery of unwashed, unworn, free of hair human and/or animal, stains, and scent free items in original condition. Include your packing slip and/or your name/order number. Address exchanges to the address below.
Born Scum Clothing Co.
19456 Colombo Street
You will promptly receive an email containing your store credit as soon as your return has been accepted and inspected.
Shipping is non refundable.
Born Scum does NOT provide prepaid shipping labels for returns.
Customer Service Hours are Monday-Friday 10am-3:30pm PST
By Phone via Text or Call: 1-661-770-8686
10:00 AM- 3:30 PM PACIFIC TIME
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