Shipping policy

 

ALL SALES ARE FINAL.How long will my order take? 

SHIPPING SAME DAY, NEXT DAY ON 99.99% OF ALL INCOMING ORDERS. ORDERS ARE FULFILLED AS RECEIVED ONLY.

CUSTOM ORDERS ARE NOT INCLUDED.

 

 

I paid for shipping, where is my order? 

We use The United States Postal Service for all shipping needs. All mail is rated per weight via USPS which determines the service AND cost in which it is sent.

You will receive an email with shipping confirmation and tracking when your order has shipped.

Shipping times exclude our processing time. 

We do not guarantee delivery by/on a specific date.

First Class Mail applies to any order under 1 pound. Orders rated to First Class Mail with an average 3 day delivery time (after processing).

Priority Mail applies to any order 1 pound and up. Orders rated to Priority Mail average 1-2 day delivery time (after processing). 

 

Can I track my package? 

Of course you can. After processing, you will receive an email with shipping confirmation and tracking. Fulfillment status and tracking can also be found by logging into your account. Allow 12-24 hours for your tracking to update. We do not guarantee delivery by/on a specific date. The USPS is in possession and responsible for the delivery of your package once the tracking has updated. 

 

Lost or stolen mail?

Follow up with your local USPS, you are responsible for filing claims with the USPS. We are not held responsible for lost or stolen packages that have delivery confirmation. We can not speak for the postal service. Contact your local post office in regard to delivery. 

  • Born Scum is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • Born Scum cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
  • Born Scum is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

 

Returned to sender?

When your order has arrived to us insufficient address, no forwarding address left, unclaimed etc. We will promptly email you gift card. Shipping is non refundable. 

 

International Shipping?

We absolutely ship worldwide. It is the buyers responsibility for any customs/import fees etc required by your country for imported goods. We also fulfill international orders using the USPS. Once your package has left the United States your local mail carrier has possession of your package. Contact your local post for further questions regarding delivery. 

Born Scum does NOT provide prepaid shipping labels for returns. 

 

Customer Service Hours are Monday-Friday 10am-3:30pm PST  

By Phone via Text or Call: 1-661-770-8686

10:00 AM- 3:30 PM PACIFIC TIME