Custom Motorcycle Product Terms

Effective: August 9, 2018
Last update: July 23, 2026

1. Scope

These Custom Motorcycle Product Terms ("Product Terms") apply to all custom motorcycle products purchased directly from Born Scum, including but not limited to custom motorcycle seats, backrests, pads, and other made-to-order motorcycle products (collectively, the "Custom Products").

These Product Terms are incorporated into, and form part of, the Born Scum Terms of Service. In the event of any conflict between these Product Terms and the Terms of Service, these Product Terms shall control with respect to Custom Products.

By placing an order for any Custom Product, you acknowledge that you have read, understood, and agree to be bound by these Product Terms.

2. Made-to-Order Products

All Custom Products sold by Born Scum are manufactured to order based on the specifications selected by the Customer.

Because each Custom Product is produced specifically for the Customer, Custom Products are not stocked inventory and are not eligible for return under Born Scum's Return & Store Credit Policy.

3. Customer Responsibilities

The Customer is solely responsible for reviewing and confirming all order information before submitting an order, including but not limited to:

• Motorcycle year, make, and model;

• Product selection;

• Design and stitch pattern selections;

• Material and color selections;

• Shipping address;

• Contact information; and

• Any other specifications applicable to the order.

Born Scum is not responsible for delays, incompatibility, additional costs, or other issues resulting from inaccurate or incomplete information provided by the Customer.

4. Fitment

The Customer is solely responsible for verifying that the selected Custom Product is compatible with their motorcycle before placing an order.

Any fitment information provided by Born Scum is offered solely as a convenience and may not account for aftermarket parts, custom modifications, production changes, or other vehicle-specific differences.

The Customer assumes all responsibility for verifying compatibility prior to purchase.

5. Final Sale

All orders for Custom Products are FINAL SALE, except where cancellation, refund, replacement, or another remedy is required by applicable law.

Because each Custom Product is manufactured specifically for the Customer, orders may not be canceled, modified, returned, exchanged, or refunded once production has begun, except where required by law.

Requests to cancel or modify an order before production begins may be approved or denied by Born Scum in its sole discretion.

Nothing in these Product Terms limits or waives any consumer right that cannot legally be waived.

6. Production Timelines

Custom Products are made to order and require an extended production period.

Unless a different timeframe is stated on the applicable product page or communicated by Born Scum at the time of purchase, the current estimated timeframe for shipment is approximately 8–16 business weeks from receipt of a properly completed order.

This timeframe is an estimate and is not a guaranteed delivery date. Actual production and shipment times may vary.

Production timelines may be affected by factors including manufacturing capacity, material availability, supplier delays, quality control requirements, production scheduling, equipment issues, holidays, severe weather, transportation interruptions, and other circumstances affecting production or fulfillment.

If Born Scum determines that an order cannot be shipped within the timeframe represented to the Customer, Born Scum will provide any notice, delay option, cancellation right, or refund required by applicable law.

Estimated production or delivery timelines published or communicated by a manufacturer, supplier, dealer, distributor, retailer, or other third party, including Saddlemen, do not replace the timeframe communicated by Born Scum for an order placed directly through Born Scum.

Nothing in this section guarantees delivery by a particular event, trip, rally, vacation, race, or other date.

Production timelines may be affected by factors including, but not limited to:

• Manufacturing capacity;

• Material availability;

• Supplier delays;

• Quality control inspections;

• Production scheduling;

• Equipment maintenance or failure;

• Holidays;

• Severe weather;

• Transportation interruptions;

• Shipping carrier delays; and

• Other circumstances beyond Born Scum's reasonable control.

If Born Scum determines that an order cannot be shipped within an applicable stated or legally required shipping period, Born Scum will provide any notice, opportunity to consent to a delay, cancellation option, or refund required by applicable law.

7. Manufacturing Process

Custom Products are manufactured by Born Scum's manufacturing partner according to the Customer's order specifications.

Upon completion, each Custom Product is shipped to Born Scum for inspection and quality control before being shipped to the Customer.

Additional processing time may be required after Born Scum receives the completed Custom Product to complete inspection, packaging, and shipment.

8. Order Status Updates

Due to the custom manufacturing process, Born Scum does not provide routine production updates while a Custom Product is being manufactured.

Unless Born Scum contacts the Customer regarding an issue affecting the order, Customers should not interpret the absence of updates as an indication that production has stopped or that a delay has occurred.

Born Scum's standard communication for Custom Product orders is a shipment confirmation notification when the completed order has shipped.

Nothing in this section limits any notice or communication Born Scum is required to provide under applicable law.

9. Customer Communications

Any production estimate, shipping estimate, completion estimate, anticipated delivery date, or other timeline communicated by Born Scum through the Website, email, telephone, text message, social media, live chat, or customer service is provided solely as an estimate and does not create a contractual guarantee.

No employee, contractor, dealer, customer service representative, or other representative is authorized to modify these Product Terms unless expressly authorized by Born Scum in writing. Nothing in this section limits any rights or obligations arising under applicable law.

10. Shipping and Delivery

Once a completed Custom Product has passed Born Scum's quality inspection, it will be shipped in accordance with the Born Scum Shipping Policy.

Risk of loss, delivery, carrier delays, and all other shipping matters are governed by the Shipping Policy unless expressly modified by these Product Terms.

All Custom Products are shipped with Signature Required delivery.

The Customer is responsible for providing an accurate shipping address and for ensuring that someone is available to accept delivery.

If delivery cannot be completed, the carrier may make additional delivery attempts, hold the shipment for pickup, or return the shipment to Born Scum in accordance with the carrier's policies.

The Customer is responsible for monitoring shipment tracking information and making arrangements to accept delivery or retrieve the shipment if required.

Born Scum is not responsible for delays, storage charges, return shipping costs, redelivery fees, or other expenses resulting from failed delivery attempts, refusal of delivery, incorrect shipping information, failure to sign for delivery, or failure to timely retrieve a shipment held by the carrier.

11. Inspection Upon Delivery

Customers should inspect their Custom Product promptly upon delivery.

Claims involving an incorrect product or visible shipping damage should be reported to Born Scum within fourteen (14) days after delivery.

Born Scum may request photographs or other information before evaluating any claim.

Manufacturing defects and warranty claims are subject to the applicable manufacturer's warranty terms and claim periods.

12. Manufacturer's Warranty

Certain Custom Products may include a manufacturer's written warranty. Born Scum does not provide a separate written warranty unless expressly stated in writing.

As of the Effective Date of these Product Terms, certain Custom Products are manufactured by Saddlemen and are covered by Saddlemen's Limited Warranty. Warranty coverage, eligibility, exclusions, and claim procedures are governed exclusively by the applicable manufacturer's warranty in effect at the time of purchase.

Warranty claims, repair or replacement decisions, warranty coverage determinations, and all warranty remedies are the sole responsibility of the applicable manufacturer. Born Scum is not authorized to approve, deny, or modify warranty claims on a manufacturer's behalf.

Customers seeking warranty service for applicable Saddlemen products should contact Saddlemen directly and follow Saddlemen's warranty claim procedures, including obtaining any required return authorization before returning a product. This direct contact process applies only to warranty claims. All other questions regarding orders, production, shipping, or customer service should be directed to Born Scum.

Nothing in these Product Terms modifies, expands, limits, or replaces any applicable manufacturer's warranty.

The current Saddlemen Limited Warranty is available at: https://saddlemen.com/pages/warranty

13. Installation

The Customer is solely responsible for ensuring that any Custom Product is properly installed.

Born Scum recommends installation by a qualified technician familiar with the applicable motorcycle model.

Born Scum shall not be responsible for damage, injury, loss, or expenses resulting from improper installation, improper maintenance, unauthorized modifications, misuse, or use of a Custom Product in a manner inconsistent with its intended purpose.

14. Product Appearance

Product photographs, digital renderings, videos, and other images are provided for illustrative purposes only.

Actual colors, stitching, textures, materials, leather grain, vinyl grain, and other aesthetic characteristics may vary due to manufacturing processes, lighting conditions, monitor settings, natural material variations, or other factors.

Accordingly, Born Scum does not guarantee that the appearance, color, texture, or finish of any Custom Product displayed on the Website or in marketing materials will exactly match the product received.

Minor variations in color, stitching, texture, material grain, or finish resulting from normal manufacturing processes, lighting, display settings, or natural material characteristics are not manufacturing defects and do not constitute grounds for cancellation, return, exchange, refund, or warranty service, except where otherwise required by law.

15. Customer-Caused Delays

If the Customer requests changes to an order, fails to provide requested information, requests that shipment be delayed, fails to respond to Born Scum, or otherwise causes a delay in processing, production, or delivery, Born Scum may extend applicable production timelines as reasonably necessary.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Born Scum shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the purchase, manufacture, shipment, installation, or use of any Custom Product.

Without limiting the foregoing, Born Scum shall not be liable for losses relating to cancelled trips, motorcycle rallies, vacations, races, events, hotel reservations, transportation expenses, lost income, loss of use, or any other costs arising from production delays or delivery delays.

17. Contact Information

For questions regarding your order, production status, shipping, or general customer service, please contact:

Born Scum
Email: support@bornscum.com

Customers seeking warranty service for applicable Saddlemen products should contact Saddlemen directly in accordance with Saddlemen's current Limited Warranty procedures.

18. California Proposition 65

Certain Custom Products may be subject to California's Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65) and may include warnings required under applicable California law. Where required, Proposition 65 warnings will be provided on the applicable product page or with the product. Customers are encouraged to review all product warnings before purchasing or using a Custom Product.